Question 1

How to Place an Order?

Accepted Answer

Select your desired products, add them to your cart, and proceed to  checkout where you will enter your shipping and payment information. You maybe asked to join  the free membership before proceed to checkout.

Question 2

Which Payment Methods are Acceptable?

Accepted Answer

We accept major credit cards, PayPal, and other digital wallets.
FPS, bank transfer, and other digital payment systems are accepted also in Hong Kong and Japan.

Question 3

Changing or Canceling an Order?

Accepted Answer

Please contact customer service within 24 hours of placing your order to make any changes or cancellations.

Question 4

My order is a gift... do you include price information on your packing slips?

Accepted Answer

Don't worry, we never include the price on any of the packages that we ship out!

Question 5

Hey, I just placed my order and I forgot to include a gift note. Is it too late?

Accepted Answer

Reply to your order confirmation email and let us know that you meant to  include a note, and if it hasn't shipped yet we'll make sure it is  included.

Question 6

I have a question about an order I've already placed.

Accepted Answer

No worries, just reply to the confirmation email you got and we'll get  in touch with you right away to help out. Or if you lost that email you  can reach us at info@atelierdix.com (info@atelierdix.com)or atelierdix.info@gmail.com.(atelierdix.info@gmail.com)

Question 7

I never received a confirmation email. What should I do?

Accepted Answer

If you haven't received an order confirmation email, it is likely the result of one or two things:

• Your order was never actually placed and processed.
  • You have entered an incorrect email address with your order

If  you are certain that the email address linked to your order is correct,  please check the spam folder in your mailing client for your order  confirmation. In the event that you still cannot locate an order confirmation, please email or call our customer service:
Email: info@atelierdix.com (info@atelierdix.com)or atelierdix.info@gmail.com.(atelierdix.info@gmail.com)

Question 8

Who pays for international import taxes?

Accepted Answer

International orders may be subject to import duties and taxes on  receipt of the package in the destination country. The customer is  responsible for any customs charges that may be applied to the shipment.  Unfortunately, Atelier DIX has no control over these charges. Customs  determines these charges and Atelier DIX has no way of knowing what these charges may be. Atelier DIX is not responsible for any actions taken by customs or the chosen package delivery service.

Question 9

Do you wholesale?

Accepted Answer

Yes! Please contact us at info@atelierdix.com or atelierdix.info@gmail.com and we'll start discuss for your request.

Question 10

Charge of proxy-service.

Accepted Answer

You can simply click here (https://www.atelierdix.com/proxy-service#price-calculation)to know our calculation method.

Frequently Asked Questions