Select your desired products, add them to your cart, and proceed to checkout where you will enter your shipping and payment information. You maybe asked to join the free membership before proceed to checkout.

We accept major credit cards, PayPal, and other digital wallets. FPS, bank transfer, and other digital payment systems are accepted also in Hong Kong and Japan.

Please contact customer service within 24 hours of placing your order to make any changes or cancellations.

Don't worry, we never include the price on any of the packages that we ship out!

Reply to your order confirmation email and let us know that you meant to include a note, and if it hasn't shipped yet we'll make sure it is included.

No worries, just reply to the confirmation email you got and we'll get in touch with you right away to help out. Or if you lost that email you can reach us at info@atelierdix.com (info@atelierdix.com)or atelierdix.info@gmail.com.(atelierdix.info@gmail.com)

If you haven't received an order confirmation email, it is likely the result of one or two things: • Your order was never actually placed and processed. • You have entered an incorrect email address with your order If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. In the event that you still cannot locate an order confirmation, please email or call our customer service: Email: info@atelierdix.com (info@atelierdix.com)or atelierdix.info@gmail.com.(atelierdix.info@gmail.com)

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Atelier DIX has no control over these charges. Customs determines these charges and Atelier DIX has no way of knowing what these charges may be. Atelier DIX is not responsible for any actions taken by customs or the chosen package delivery service.

Yes! Please contact us at info@atelierdix.com or atelierdix.info@gmail.com and we'll start discuss for your request.

You can simply click here (https://www.atelierdix.com/proxy-service#price-calculation)to know our calculation method.